Vic and Angelo's of Delray Beach, a  David Manero Restaurant:

I’ve been a longtime patron of Vic and Angelo’s, in Delray Beach Fl, and have always loved the food, whether for lunch, dinner, or a casual meal at the bar.  As a travel writer (under a pseudonym) I’ve praised the food, even after a good number of rude waiter and poor service incidents.

Unfortunately, the managerial attitude from my last visit has finally put a bad taste in my mouth for this restaurant that its food can no longer take away.

Our dinner plans changed last minute and we thought we’d see if a Vic and Angelo’s had a spot at the bar where we could relax, enjoy a drink and dinner. When we arrived at the restaurant we saw a vacant table near the bar, asked the hostess if we could sit there for dinner and were told we could.

We sat down, expecting a waiter to ask for our drink order and give us menus for dinner.  But we sat for over twenty minutes, watching waiters and the manager running back and forth and totally ignoring us.

I understood they were busy, but at one point, now 25 minutes into our wait, I caught the manager’s attention and asked, politely, if there was a waiter he could send over for our drink and dinner order. 

He told us that waiters wouldn’t stop at the table if they didn’t see menus, assuming we were “waiting for the bar” and he ran off.  I assumed he, or a waiter, would now soon return with menus so we would be noticed.

After again watching the manager and staff run back and forth ignoring us, my wife stopped the manager and asked how we could get menus.  He told us that we “should have gotten” menus when we were seated and he went off.

Finally we caught his attention a third time and asked again for menus.  He stormed off, returning a moment later, throwing the menus down on the table and rudely saying “Now you have your menus” and walking away.

It was then I realized that with plenty of other restaurant choices in town, I didn’t want to spend my money in an establishment that treated me this way.  I realized that my several incidents with rude waiters were probably just a symptom of a manager who has no respect for his patrons and whose example filters down to the rest of the staff.

It is time that we, as paying customers, expect to be treated decently and with respect. No food is worth being treated otherwise.

For Vic and Angelo’s, I have to describe at least one other incident that started me thinking that your food just isn’t worth it.  We took friends for their first dinner there one weekday evening.  We ordered drinks, salads, and pizzas. The waiter actually kept throwing slices of the pizza on our plates and then brought the check after the last slice was served, without asking if we wanted anything else, in what was obvious attempt to rush us out of the table.  Our friends told us they would never come back there, which I now agree was not an over-reaction to such treatment.